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TESTIMONIALS "My wife thinks I'm a genius..." ...and other great things we've done for our customers The following are reprints of some of those comments -- of course, for privacy's sake we just list the initials of the customer and the state in which they live (if available), but you can get a pretty good idea of how proud we are of our stoves by reading a few of these letters. If you have a testimonial, rating or review of your stove that you would like to share, please e-mail it to us or drop us a line at England's Stove Works, P.O. Box 206, Monroe, VA 24574. Thanks again for visiting our web site - if you have any questions about our stoves, please call our Technical Support department at (800) 245-6489. (Some comments may be edited slightly for content and/or clarity. And remember, not everyone will have results identical to any given testimonial -- heating results depend on a lot of variables, such as flue layout, fuel type, insulation properties, etc. Please check back again at a later time for more testimonials and reviews as they are added.) E-Mail: Subject: "My wife thinks I'm a genius" I am a very happy owner of one of your pellet stoves. I installed the stove in the lower level of our home. The heat rises to the upper bedrooms...the gas furnace hardly ever comes on. The heat is even and I feel like it is very safe to operate...My wife thinks I'm a genius...Thanks again D. R. (KS) Letter: Subject: "Well-Made in the USA Stove" Beautiful stove that works great. My wife and I adore the size and antique looks of the stove. It fits our 1846 Farm Victorian home great. We have 12 ft. ceilings with 2,700 square feet and we found the output of the heat warms the majority of our home. We feel that our heating cost from now on will be much easier to handle on our wallets. We would definitely recommend this stove to anyone who wishes to purchase a wood burning heater. Thank you...for a great product. J. (AL) Thank you so much for your support this week in preparing my pellet stove model 25-PDVC/55-SHP10/55-TRP10 for the impending winter storm. Following the directions in the manual, I tried...to start the stove, failed and called your customer service. (Always helpful, over the past 3 years they have guided me through exciting adventures in pellet stove repair, including replacing the entire igniter and rewiring due to a hungry mouse.) [They] quickly diagnosed the problem and advised that I needed to replace the lower auger motor. At this point, the parts ordering department stepped in and quickly placed my order, offering the option of overnight delivery in hopes that I could outrace the impending storm... All in all, a happy ending as the latest storm is just beginning and I am writing this while sitting near the stove with the first floor temperature currently at a toast 71 degrees. By the way, I have done all of the repairs and maintenance on my stove myself under the tutelage of the England's Stove Works Customer Service department. No "ringers" or "self-proclaimed" experts were or are involved... D.B. (NM) ...The Englander/Summers Heat/Timber Ridge "furnace" that I bought over 16 years ago literally performs as well today as it did the day I bought it. Our electric heat never goes on and I'm saving $400 to $500 a month off my electric bill up here in CT. Since I do all my wood myself, the unit paid for itself the first winter I owned it....If you saw it you would think it was practically brand new...The next time I'm in the market for a wood stove or furnace, I'll look at [England's Stove Works] first, although the way this one is lasting, it might outlive me. Mike in CT I don't know how often someone writes in to tell you what a great product you have, so I figured I would do just that. I bought my [25-PDVC/55-SHP10/55-TRP10 pellet stove] about three months ago and it is by far one of the best investments I have ever made. It heats my entire 1,500 sq. ft. house with no problems. I was a bit worried when I first purchased it that it might not be big enough to do the job without running it full blast, and then using more pellets than what I could pay for oil. But it turns out that it is using a little over a bag a day and keeping us warm at about 74 degrees. Outside temps. have been below zero here in Central New York and it just keeps chugging along...Your customer service is the best I have ever seen. I have talked to a couple others and they are getting ready to buy the same [pellet stove] that I have. Keep up the good work and my hat is off to you. A very satisfied customer here in Central New York. Thanks again, A.J.H. (NY) Made the change you said. Have not run the stove enough to tell if there is a difference yet. On another note, even though I have a second hand old stove, your customer service has been outrageous. Most companies would say "It's an antique, replace it." But I always get straight and helpful answers to my questions. If more companies followed your path, maybe they wouldn't be in the shape they are in. When the time comes that I decide to replace this stove, I will definitely look at your product first. Once again, Thank you. R.S. (NY) I would like to say Thank You for sending me the part I needed so quickly. It is very nice to see an American Company stand by their work. My stove is back up and running very well. I will continue to tell everyone how happy I am about my [Englander/Summers Heat/Timber Ridge] pellet stove. Thanks again, C.M. (CT) We bought your wood stove that heats [up to 2,200 sq. ft. - 30-NC/50-SNC30/50-TNC30], our [home] is 2,300. We closed in our porch and made a sitting room and formal dining room, the room is centered in the house so it was the perfect place to put your stove. We have never heated with wood before, I love it, I have never been this warm in winter, ever. On the news today, they said it is the coldest winter on record in 25 years, we are not feeling it...Thank you, P.T. Just wanted to let you know that I am extremely pleased with my new [25-PDVC/55-SHP10/55-TRP10]. It's not my first pellet stove and not the only one I use, but it certainly measures up to my other high quality well-known brand pellet stove. J.D. (MA) We just wanted to thank you for your prompt service. It is a pleasure doing business with such a good company...Thank you very much and we appreciate the quick service. L.S. & G.S. Dear Sir/Madam, Unfortunately, too often good work goes unnoticed. I purchased an [England's Stove Works] stove in November of 2009, within a week or two [the part] went bad. I had the pleasure of dealing with Wayde in Customer Service. The motor arrived a day earlier than promised and was a super easy fix! ...About an hour ago I spoke with Mike who walked me through an auger jam and I am back up and running within minutes. I have never dealt with a company who provides customer service on the level as England's Stove Works. Even though I have had a few problems with your stove, I plan to recommend your company anytime the subject comes up, based on the customer service I have received. Thanks for everything! Kind regards, E. & S.S. Dear Sirs, I live in CT...My stove broke down and I called for some parts and ordered them, like a day or two ago. They came this morning and I was up and running in less than an hour. I want to thank your staff for the excellent response, helpful discussion and an overall sense of confidence, that I bought the BEST stove in America. I hope all of you have a Happy Holiday and a Merry Christmas to those who still believe that way. Thanks again, P.H. (CT) [P.S.] The furnace just sits there like it used to. All: I wanted to let you know that I bought my first pellet stove last year from [a Mass Merchant] in Brunswick, ME. Needless to say, it saved our [butts]. We had over 40 days of temperatures that did not get above 12 degrees and at night the temps. would drop to the sub-zero ranges. Our system 2000 was old and in need of repair (but it hobbled through the winter) - had we not purchased the pellet stove we could not have managed to stay in the home...Great job everyone keep it up. I will always own one for as long as you make them! Respectfully, J.H. (ME) Hi Guys! Just wanted to tell you that our 25-PI [pellet insert] is running like a top. It's in its 3rd winter and we are toasty warm. The neighbors quit laughing after last winter, the [stove] saved us a ton of money last year and with the recession what it is, this is even more serious this winter. Nat. gas fuel bills were averaging $400-$600 for homes in our area...Thanks again for the correct parts this summer so we could get it ready to go, you guys were spot on...Great service, great product. Thanks again, A. & P.R. (MS) Just wanted to drop you all a line and let you know that I am very happy with my new, Englander 30-NC [Summers Heat 50-SNC30/Timber Ridge 50-TNC30]. Bought it last spring on sale at [a Mass Merchant] and fired it up last week...It has an excellent burn time and the firebox size is perfect for a all-night burn. Can't find anything to &*%@ about with this stove. Kudos to your company for building a quality product in the U.S.A. and continuing to stand behind it with parts/service. K.C. It has been a great stove. Please pass that on to the people who build these stoves! R.D. (OH) I love my pellet stove!!! This will be our 5th winter [with it] & the first time that we have needed parts. I misplaced my owner's manual, so it was great to find the info. that I needed on your web site! E.B. (NH) Hello, I would like to thank the technician that helped me over the phone today. The technician's name escapes me, but he went above and beyond my expectations. Once I had the proper tools I was able to un-jam my lower auger within minutes...The pellet stove is working properly now and my husband was very happy to not have to come home and try to fix it. Many Thanks!!! J.G. (ME) Thank you so much...If you ever need a person for a TV commercial of your product, I'm your man...Your product and customer service are outstanding...Thank you again, G. & T.B. (CT) Thank you for such a quick response - you don't see that kind of service these days. Thanks once again, H.S. I installed [model 25-PDVC/55-SHP10/55-TRP10] wood pellet stove (Made in the U.S.A.) off season (saving money) from [a Mass Merchant] four years ago as backup in my 70' x 24' manufactured home. I've spent $300-$400 per heating season, including delivery, on pellets...My LP gas furnace has become backup to the point my supplier is upset with the small amount of gas I purchase...I follow the yearly service instructions included. Their informative [DVD] gives a multitude of helpful information. T.G. I just wanted to thank all of you at England's Stove Works. You have the best customer service BY FAR of any company I have ever worked with. Any time I have contacted you by phone or email, your prompt and knowledgeable responses have always solved my problems...Ease and satisfaction are the words that I feel describe my customer relations with you. I would recommend England's Stove Works to anyone I know who is thinking of purchasing a stove! K.S. (MI) This [25-PDVC/55-SHP10/55-TRP10] is the best stove that I could buy for my house - I heat my basement which heats the upstairs floor, which keeps myself and my family as warm as toast. Thank you for a great product. You are truly great Americans, and I'm proud to have your stove in my house. God Bless You, keep up the great work. Yours Truly, J.B. (NH) LOVE THIS STOVE R.C. (CO) Great stove! I recommend it to all my friends. L.S. (NT)-Canada We love our stove and how easy it is to maintain! R.T. (WA) Dear England Stove Works, Inc. people: Thank you so much for "being there" when we need you, and for being so willing to help. I'm looking forward to another winter of comfort from my wonderful stove. Love & Blessings, E.A. (MA) (From a customer with a 2005 pellet stove): Thank you, stove works great so far. Keep up the great work! J.T. (MI) (From a customer with a 1998 pellet stove): Original owner. Good product, great job! C.L. (NY) (From a customer who bought one of our Early Bird Kit specials online): Thank you for such a wonderful product and great savings deals. A.B. (ME) I just wanted to send this quick note to let you know how happy I was with the service I received yesterday from Mike in your service department...He was extremely professional, helpful, patient and kind and I just thought you should know you have a very good employee working for your company... A satisfied customer who loves her pellet stove and was cozy warm this winter with a very low oil bill for the first time ever!!! T.M. I purchased the stove 10 years ago...Great stove! Whenever I buy a new stove it will be a [England's Stove Works stove]. B.F. (ID) When fuel oil hit 5.00 a gallon here, I bought your [30-NC/50-SNC30/50-TNC30] from a local supplier. The home we bought here in Alaska (5 star energy rated 2,600 sq. ft.) only had an oil furnace, so we used it. After shopping several dealers here in Alaska, we decided to get [your stove]. We couldn't be happier...This is by far the most efficient wood stove I've ever owned (I've burned wood before coming to Alaska for 30 years) and the price was very reasonable. Thanks for building such a great product. Thanks for building it in the USA!! J.E. (AK) Hello Englander Stoves, I purchased one of your wood burning stoves at [a DIY store] this fall. I am very impressed with your product, and it has saved me thousands of dollars in heating costs this winter. Even the guests I have had at my house remark how much they like the [Summers Heat] stove. Everyone is impressed. Thanks! C.S. (WV) This e-mail is in response to a recent phone call that I made to one of your service technicians, Russ. My parents live in Maine and recently purchased the [small] pellet stove...I think adapting to something new after having a wood stove most of their lives was the biggest challenge. Anyway, after talking with Russ I was able to resolve their issues and they are now enjoying the benefits and convenience of their stove. Russ is more than your every day technician. He was able to discuss my concerns at a level of understanding that I could follow and then relate to my 85 year old father. ...It's nice to know that there is still a company like yours that continues caring for the customer after the sale is made! Thank you... D.S. (ME) Thank you for sending me the [part] for our pellet stove. Overall the stove is a great product and it has been a pleasure working with a company that stands behind their product. I have spoken to customer service several times and have appreciated their courtesy and help in answering all of my questions. Thanks again, D.R. (MA) You hear alot about excellence in customer service these days, but when experienced personally, it really fires you up and makes you proud and humble at the same time. [My wife and I] are full of these feelings today as we reflect on England's Technical Advisor Ernesto and how he guided us in getting our new pellet stove working for the first time. Our (heavy!) stove was installed, full of pellets, the upper auger wouldn't work, and we weren't looking forward to exchanging it. We didn't have to. [The store sales specialist] immediately hooked us up with Ernesto and we were off and running in minutes. No problem. Super stove. Nice, warm farm house. Let it snow! We're more than enthusiastic about shopping [there] and buying England's Stove Works' products; we're ecstatic! Sincerely, C. & A.L. (ME) How about renaming your pellet stove from "Englander" to "New Englander." Very fine product - American made and professionally backed up. Service department was very helpful and patient on 1-30-09. One would think this was made up here in Maine. J.M. (ME) Thank you for the phone call...I really appreciate your customer service. In these days of sell it and forget it, I am impressed with your timely response and effort to assist me in trouble shooting my stove...We love our stove and know that it has saved us serious cash this winter. Though we did not have much snow here, there were alot of really cold, windy days in a row for a few weeks. Everyone who came into our house, whether it was to deliver something, service something, pay a neighborly visit or whatever, commented on how warm and cozy our house was...Once we put that bad boy in our family room, it was a piece of cake to keep the rest of the house warm...Thanks, J.M. (MD) We use these stoves at the warming hut at Old Faithful in Yellowstone National Park... L.B. (MT) Excellent Stove! M.M. (NJ) Several months ago, I purchased a pellet stove [in MA]. Today the stove stopped and I was not able to get the repair man...to my home until Monday. I decided to call the technical support number in hopes to gain some knowledge of the stove's internal components and possibly repair it myself so that I would not have to wait until Monday, due to the cold weather here in Mass. I had the distinct opportunity to speak with a gentleman named Mike. Prior to speaking with him, I assumed that there would be very little that he could assist me with. Much to my surprise, he was one of the most professional, kind and patient gentlemen that I have ever spoken with...I wanted to express my sincere appreciation for all of his help and wanted to let your people know how fortunate you are to have someone with such expertise and consideration for others to be on your staff...We are nice and warm! L.P. (MA) Hi...Thanks to all! I have never had better service and help from a company in my life. Your tech. and parts personnel are great. S.P. 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